FAQ
The service fee is an additional charge of $4.75 + tax added to the price of the tickets. Akadi Lumina and Le Pays de la Sagouine, like many other cultural and tourism operators, add this amount, part of which helps cover various administrative and technological expenses related to ticket sales and management systems. The improvement fee also funds additions and enhancements to the Akadi Lumina experience, as well as the replacement of certain equipment.
Due to the particular topography of our site, the presence of stairs with several steps, and some uneven terrain, we unfortunately cannot allow strollers for safety reasons. Baby carriers are available for rent on a first-come, first-served basis.
Akadi Lumina goes through rough terrain and has numerous stairs. Unfortunately, the trail is not wheelchair accessible.
For people who have difficulty walking or maintaining balance, the Akadi Lumina trail may be uncomfortable, and we cannot allow walkers for safety reasons. We have created resting spots along the trail where you can sit and take a break. Please feel free to contact us in advance to better prepare for your visit.
The Akadi Lumina experience includes light and sound effects (similar in intensity to fireworks) that may not be suitable for animals and could cause reactions that might endanger other visitors and our staff. For this reason, we cannot allow pets on the trail.
In accordance with the New Brunswick Human Rights Act, service dogs accompanying persons with disabilities are welcome on our trail.Documentation confirming the need for assistance (a letter from a healthcare professional or a training certificate) will be required at the entrance.We invite you to let us know upon your arrival so we can welcome you in the best possible conditions.
Akadi Lumina is a family-friendly experience. Both children and adults will be enchanted by it. To avoid accidents or interruptions, we ask that children stay on the trail at all times.
The Akadi Lumina experience runs even if it rains, so be sure to bring a raincoat. Please note that umbrellas are not allowed as they can obstruct other participants' experience and may cause injuries due to close proximity. Once inside the Akadi Lumina forest, the trees help control the flow of water, and you'll be sheltered from the rain while experiencing the trail in a unique way.
In case of cancellation for reasons beyond our control:
We will only cancel in the event of significantly bad weather forecasts (lightning storms, hail, strong winds, etc.), major technical problems (equipment failure, power outage, etc.), or for safety reasons for our visitors and staff.
In the event of cancellation, information will be posted on our Facebook page and via email as soon as possible. We encourage you to check your email inbox one hour before your departure. We do our best to inform you quickly, but cancellations may happen last minute depending on the situation.
Tickets will be rescheduled to a later date based on your availability. No refunds are possible, except for those who purchased the "FLEX+" option. Tickets from a cancelled date do not expire and will remain valid until used.
Tickets are non-refundable or exchangeable unless you added the FLEX or FLEX+ option when purchasing your ticket.
In case of cancellation due to significant weather forecasts (lightning storms, hail, strong winds, etc.), major technical issues (equipment failure, power outages, etc.), or safety reasons for our visitors and staff:
Tickets will be rescheduled to a later date of your choice. No refunds are possible, except for those holding "FLEX+" tickets. Unused tickets from a cancelled date will not expire and will remain valid until used.
Yes, you can transfer your tickets to anyone, free of charge. Please contact us for further assistance and provide your order number.
We recommend dressing in comfortable clothing suitable for the weather and wearing walking shoes (closed shoes or sneakers). The trail is covered in wood chips.
The Akadi Lumina experience is designed to be immersive and includes flashing lights, strobe effects, lasers, theatrical smoke, and a sound environment of around 80 to 85 decibels, with peaks that may exceed these levels.
You have two options to purchase your tickets:
On-site:
- At the Akadi Lumina box office starting one hour before the first departure on operating days.
- At the Le Pays de la Sagouine ticket office during its opening hours.
Online:
- On our website, available 24/7.
While on-site purchase is possible, we highly recommend reserving your tickets in advance online. This guarantees a spot for the desired departure time, especially during peak periods when certain time slots may be fully booked.
You have two options to purchase your tickets:
On-site:
- At the Akadi Lumina box office starting one hour before the first departure on operating days.
- At the Le Pays de la Sagouine ticket office during its opening hours.
Online:
- On our website, available 24/7.
To minimize paper use, we strongly encourage you to choose the online option.
holders 60 minutes before their departure time to experience L'Espace UNI with live music, campfire, bar and foodtruck. You can arrive at a time that suits you. However, we recommend arriving no later than 15 minutes before your scheduled departure.
If you arrive more than 30 minutes after your scheduled departure time, you may be refused entry to the experience, and no refund or exchange of your ticket will be possible. This important guideline applies especially to ticket holders for the last departure of the day.
The trail is 1.5 km long and takes between 65 to 90 minutes to complete, depending on the pace you choose.
Absolutely! Please tag us on your social media posts.
Note that the use of flash is strictly prohibited.
Restrooms are available at our entrance building, at the UNI Space, and along the trail.
Absolutely! At Espace Uni: campfire, chairs, picnic tables, bar service and food truck service, all in a musical atmosphere with live acoustic performances by local musicians. Please note that this space is only accessible to Akadi Lumina ticket holders, for the same day. Only products purchased on-site may be consumed on the premises.
Arriving early? Take the time to relax and enjoy the talent of local artists, or soak in the most beautiful sunset in New Brunswick and the atmosphere of La Terrasse du Pays de la Sagouine.
Yes, parking at Le Pays de la Sagouine is free for ticket holders.
The UNI Space opens its doors 60 minutes before the first departure time for your enjoyment. There is also the terrace at Le Pays de la Sagouine, located just a 5-minute walk from Akadi Lumina, which is open during the summer season from Wednesday to Sunday, starting at 4:00 PM. It offers the best view of Bouctouche Bay, music, and as well asfood and bar service.
Thanks to our partners
Created by
Presented by
With the support of
Every day and for over 87 years, UNI has enriched the lives of our communities by investing in initiatives and causes that contribute to the local prosperity and vitality of New Brunswick.
